Support Overview

Award-winning customer service and support

Nimbus Data service and support, recipient of IT Brand Pulse’s Best Service and Support award amongst all-flash storage vendors, gives our customers confidence to deploy their most mission-critical applications. Our all-inclusive approach provides complimentary training, a “bumper-to-bumper” hardware warranty, including complete coverage for flash wear, and software updates in all support tiers at no additional cost.

  Bronze Silver Gold
Technical Support
  • 9am – 5pm PST weekdays (excluding holidays)
  • 24 x 7 x 365 around-the-clock follow-the-sun
  • 24 x 7 x 365 around-the-clock follow-the-sun
Parts Replacement
  • Next business day or onsite spares kits
  • Next business day or onsite spares kits
  • Same day in 4 hours or less, and onsite spares kits available
Onsite Service
  • Available per incident
  • Available per incident
  • Included
Hardware Warranty
  • Included “bumper-to-bumper” including flash silicon wear
  • Included “bumper-to-bumper” including flash silicon wear
  • Included “bumper-to-bumper” including flash silicon wear
Software Updates
  • Included
  • Included
  • Included
Technical Training
  • Available at additional cost
  • Nimbus Data Fundamentals Web-based training included
  • Nimbus Data Fundamentals Web-based training included