Responsibilities:

• Interface with customers over the phone or email representing customer support.
• Proactive management of cases escalated to Level 3 of support.
• Maintain accurate documentation using support cases in CRM, defects, knowledge bases.
• Creating defects and RFEs for bug tracking.
• Close interface with Engineering to communicate bug data and reproduce complex customer scenarios.
• Assist in QA testing and documentation of procedures and best practices.

Qualifications:

• Subject matter expert in storage and storage networking technologies.
• Requires general expertise in at least three core competencies: Storage (NAS/SAN/RAID), Networking (Ethernet/FC/InfiniBand), OS experience (Linux/Unix/Windows/VMware).
• Experience managing critical customer escalations.
• A high level of attention to details, ability to multitask and adapt easily to change, ability to maintain positive attitude while working under pressure and strict timelines.
• Excellent verbal and written communication skills exercised on a regular basis (verbal & written).
• Exemplary presentation skills and command of the common tools (Word, Visio, Excel, and Project).
• Driven, self-motivated, with a strong work ethic, an individual who has a passion for problem solving.

Preferred experience:

• Perl, Python and Bash scripting.
• VMware VCP certified.

Responsibilities:

• Develop a strong business partnership with accounts in your territory
• Qualify opportunities and conduct the appropriate research to ensure a quality proposal to the customer
• Give product presentations and handle concerns/objections that customers may raise
• Deliver product demonstrations that focusing on the customer’s needs while illustrating the capabilities of our solution
• Generally responsible to meet the needs/questions of the account’s buyers

Qualifications:

• An entrepreneurial, self-starter approach looking to break into new opportunities
• Excellent written and verbal communication skills
• Able to translate technical features into business benefits for customers
• Typical travel load: 20% overnight travel

Education/Experience:

• 6 – 8 years of selling experience preferred
• A Bachelor’s Degree (preferably in Electrical Engineering, Computer Science or equivalent)